privacy
At Zenora Holidays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following information from you:
-
Full name
-
Email address
-
Phone number
-
Travel preferences
-
Payment-related details (not stored by us)
-
Passport details (if required for booking services)
-
IP address and browser information
-
Any other information you voluntarily provide via forms or communication
2. How We Use Your Information
Your information may be used for:
-
Processing bookings and payments
-
Providing travel-related services
-
Responding to queries and customer support
-
Improving our website and services
-
Sending promotional offers (if you opt in)
-
Fulfilling legal requirements
3. Data Protection & Security
We use appropriate technical and organizational measures to protect your personal information from:
-
Unauthorized access
-
Misuse
-
Loss or destruction
-
Alteration or disclosure
Payment transactions are handled securely through third-party payment gateways. We do not store your credit/debit card details.
4. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
-
Hotels, airlines, and travel partners for service delivery
-
Payment processors
-
Government authorities (if required by law)
-
Business partners involved in your travel arrangement
All third-party partners are required to maintain confidentiality.
5. Cookies Policy
Our website may use cookies to:
-
Enhance user experience
-
Analyze website traffic
-
Store user preferences
Cookies can be disabled via your browser settings.
6. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of external websites.
7. Your Rights
You have the right to:
-
Access your personal data
-
Request correction of inaccurate information
-
Request deletion of your data (subject to legal obligations)
-
Withdraw consent for marketing communications
To exercise your rights, contact us via email.
8. Retention of Information
We retain personal information only as long as required to fulfill legal, contractual, and operational purposes.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
10. Policy Updates
Zenora Holidays may update this policy at any time. Any changes will be posted on this page without prior notice.
11. Consent
By using our website or services, you agree to this Privacy Policy.
12. Contact Information
For any privacy-related queries, contact:
Zenora Holidays
Email: info@zenoraholidays.com